Cancellation and Refund Policy

1. Cancellation by the Guest
Cancellation requests must be submitted by email or telephone.

1.1 Cancellation deadlines and refunds

• Within 24 hours of booking: full refund of the amount paid.
• Cancellation up to 7 days before arrival: refund of 50% of the total booking amount.
• Cancellation less than 7 days before arrival: no refund will be issued.

1.2 No-show
If the guest does not arrive on the scheduled check-in date, no refund will be granted and the full stay will be charged.

2. Booking Modifications
Any request to modify a booking (change of dates, number of nights, or accommodation) is subject to availability and may incur additional charges.

3. Cancellation by Villa Casadeï
In exceptional circumstances (force majeure, serious technical issues, or accommodation unavailability), Villa Casadeï reserves the right to cancel a booking. In such cases, the guest will receive a full refund, and no additional compensation may be claimed.

4. Force Majeure
No refund or compensation may be claimed for cancellations resulting from force majeure events (natural disasters, pandemics, government restrictions, etc.). Where possible, an alternative booking date may be offered, subject to availability.

5. Refund Process
Refunds will be made using the same payment method used for the original booking. Processing times may vary between 7 and 14 business days from the confirmation of the cancellation.

6. Contact
For any cancellation or booking modification request, please contact us:
Email: armellebello@gmail.com
Phone: +33 6 13 53 92 72